IBC — International Badminton Centre
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Cancellation Policy

Court bookings and cancellations are handled inside each venue's own booking system, not on this website. Both IBC venues follow the same booking and cancellation rules below — just email the venue you actually booked with to cancel.

Booking & Cancellation Rules

How to make a booking

  1. Register as a member.
  2. Select a date.
  3. Select a court and a time.
  4. Top up your account credit — you can only book up to your credit balance, and any booking that exceeds it will be cancelled.
  5. Confirm the booking.

Booking rules

  1. All bookings go through the online booking system, and court hire fees are paid upfront.
  2. A booking can be cancelled 48 hours or more before it starts, for a $5 cancellation fee per booking per court — email the venue directly to cancel (see below).
  3. A booking cannot be cancelled less than 48 hours before it starts.
  4. Rescheduling cancels the existing booking first, so the 48-hour cancellation rule above still applies.
  5. All credit is non-refundable, non-transferable, and can only be used to book courts.
  6. Repeatedly booking and cancelling may result in the account being blacklisted.

Where to send a cancellation

Source: published directly on each venue's own booking system.

Holiday Camp (training) cancellations

The IBC Holiday Camp registration at Coopers Plains is a separate system from court bookings above, and its own cancellation/refund terms haven't been finalised yet — for now, contact the coaching team directly through the Contact page about a Holiday Camp cancellation or date change.